PRIVACY POLICY

Introduction

Sylvasonali (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://sylvasonali.com/ (the “Website”), or engage with our services. This policy applies to all personal information collected through our Website, phone interactions, email communications, and any other interactions with Sylvasonali. By using our Website or providing your personal information to us, you consent to the practices described in this Privacy Policy. Sylvasonali reserves the right to modify this Privacy Policy at any time without prior notice. The most current version of this policy will be posted on our website, and your continued use of the website after changes have been made signifies your acceptance of the revised terms.

Information We Collect

  1. Personal Information You Provide: We collect personal information that you voluntarily provide to us when you:

    • Create an account on our Website.

    • Place an order for our products or services.

    • Subscribe to our newsletter or mailing list.

    • Contact us for support or inquiries.

    • Participate in surveys or contests.

    • Submit reviews or testimonials.
      This personal information may include your name, billing address, shipping address, email address, phone number, payment information (credit card details, etc.), and any other information you choose to provide. You have the right to not provide any information that we ask for, however if you chose not to you may not be able to take full advantage of all our sites features and functions.

  2. Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:

    • Your IP address.

    • Your browser type and operating system.

    • Referring website.

    • Pages you visit on our Website.

    • The date and time of your visit.

    • Your device identifier.

    • Cookies and other tracking technologies.
      We use cookies and other tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and understand your browsing patterns. You have the option to disable cookies in your browser settings, but please note that disabling cookies may affect the functionality of the Website, and prevent you from taking full advantage of all that our site has to offer.

  3. Information from Third-Party Sources: We may also receive information about you from third-party sources, such as shipping carriers, payment processors, marketing partners, and social media platforms (if you choose to connect your social media accounts to our Website). We will only collect such information when permitted by law and in accordance with third-party privacy policies. We will always attempt to gain consent from the user before accessing data from external sources.

How We Use Your Information

We use the information we collect for various purposes, including:

  1. Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping, payment processing, and providing customer service. This includes verifying your identity, payment authorization, and processing refunds or exchanges.

  2. Account Management: We use your information to create and manage your account, allowing you to track your orders, save your preferences, and manage your account details. This also includes features such as wishlists, and saving purchase history.

  3. Customer Support: We use your information to respond to your inquiries, address your concerns, and provide technical support or assistance. This includes troubleshooting website issues and providing answers to product questions.

  4. Marketing Communications: With your consent, we may use your information to send you newsletters, promotional offers, and other marketing communications about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions included in our emails or contacting our customer support.

  5. Website Improvement: We use your information to analyze website usage, identify trends, enhance website functionality, and improve the overall user experience. This includes monitoring and modifying aspects of the site layout to optimize usability.

  6. Personalization: We use your information to personalize your experience on our website, showing you content, products, and offers that may be of interest to you. This also includes things such as personalized recommendations and the ability to save user preferences.

  7. Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, and court orders. This also includes the protection of our rights and the rights of our users, and the enforcement of our Terms of Use.

  8. Fraud Prevention: We use your information to detect and prevent fraudulent activity, protect our business from financial risk, and enforce our terms of service. This includes the detection of bot activity and the monitoring of unusual website usage.

  9. Research and Development: We may use your information for research and development purposes, such as analyzing customer trends and behavior, to develop new products and improve existing services. This helps us to provide new and enhanced services to our users.

  10. Internal Operations: We may use your information for internal business operations, such as record-keeping, accounting, and business analysis. This information is anonymized whenever possible.

How We Share Your Information

We may share your personal information with the following categories of third parties:

  1. Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analytics, marketing, and customer support. These service providers are contractually obligated to protect your information and are only authorized to use your information for the purposes specified by Sylvasonali.

  2. Business Partners: We may share information with our business partners to provide you with joint products, services, or promotional offers. We will only share your information with business partners who have agreed to comply with our privacy standards and are legally obligated to keep your data safe.

  3. Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other legal authorities as required by law, to comply with legal processes, or to protect the rights, property, or safety of Sylvasonali, our users, or others.

  4. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to a new entity. We will make reasonable efforts to ensure that the new entity adheres to the principles of this Privacy Policy.

  5. With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security

Sylvasonali uses reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security. Here are some of the security measures we take:

  • Secure Socket Layer (SSL) encryption: to protect your information during transmission over the internet.

  • Secure Storage: Your information is stored on secure servers with limited access.

  • Access Controls: Limited access to your information is granted only to authorized personnel who need the information to perform their job duties.

  • Regular Security Audits: We conduct regular security audits and monitoring to identify and address security vulnerabilities.

  • Payment Processing Security: We use trusted payment processors to handle your financial information securely and do not store your full credit card information on our servers.

Your Choices and Rights

You have the following rights regarding your personal information:

  1. Access: You have the right to request access to the personal information we hold about you and to receive a copy of this information.

  2. Correction: You have the right to request that we correct any inaccurate or incomplete information we have about you.

  3. Deletion: You have the right to request the deletion of your personal information, subject to certain legal limitations.

  4. Objection to Processing: You have the right to object to certain types of data processing, including direct marketing.

  5. Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

  6. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  7. Withdraw Consent: If you have provided your consent for us to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

  8. Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in the email or by contacting us directly.

To exercise any of these rights, please contact us at info@sylvasonali.com or by mail at the address listed below. We will respond to your request within a reasonable timeframe, as required by applicable laws. Please note that we may need to verify your identity before fulfilling your request.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately, and we will take steps to remove that information from our systems.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws in your country. However, we will take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. We will always strive to follow international best practices for the protection of user data.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sylvasonali
4345 Tenmile Road, Hawk Point, Missouri, United States
Phone: 781-683-6440
Email: info@sylvasonali.com
Website: https://sylvasonali.com