Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment of all products purchased from Sylvasonali (“we,” “us,” or “our”) through our website, https://sylvasonali.com/, or any other sales channels. By making a purchase from Sylvasonali, you agree to comply with this Shipping Policy. It is important to review this policy carefully before making any purchase.

Shipping Options and Methods

Sylvasonali offers a variety of shipping options to meet your needs. The available shipping methods may vary depending on the size, weight, and fragility of the products, as well as your delivery location. We strive to provide the most cost-effective and reliable shipping options. The available options will be presented during the checkout process and include, but are not limited to:

  1. Standard Shipping: This is our most common shipping method and is generally the most economical. Delivery times will vary depending on your location, but are typically within 3-7 business days after processing.

  2. Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery times for expedited shipping are typically within 1-3 business days after processing. Please note that expedited shipping options may not be available for all locations or products.

  3. Freight Shipping: Larger or heavier items, such as furniture pieces, may require freight shipping. Freight delivery involves specialized transportation and handling and may take longer than standard shipping. The estimated delivery time for freight shipping will be communicated during the checkout process and may also include an appointment for delivery.

  4. Local Delivery: For customers located within a specific radius of our warehouse or storefront, we may offer local delivery services. Local delivery may involve same-day or next-day delivery and may be subject to special terms and conditions. Availability of local delivery options will be displayed at checkout.

  5. In-Store Pickup: If you are local to our warehouse or storefront, we may offer the option to pick up your order at our facilities in lieu of having your order shipped. Please select this option at checkout, and once your order is prepared, we will contact you to arrange a convenient pickup time.

  6. White Glove Delivery: For certain products, we may offer a white-glove delivery service. This type of service typically includes unpacking, inspection, placement of the item in your home, and removal of all packaging materials. If you are interested in this service, please contact customer support to inquire about availability and associated costs.

  7. Third-Party Carriers: We utilize third-party shipping carriers to provide the most effective shipping and delivery options. Our current partners include but are not limited to UPS, FedEx, USPS, and various freight carriers. We strive to provide you with the most reliable option, though we are not responsible for delivery delays or damage caused by any shipping carrier.

Shipping Destinations

  1. Domestic Shipping: Sylvasonali currently ships to addresses within the contiguous United States. We may, from time to time, ship to other U.S. territories or to Alaska and Hawaii. Please check our website or contact customer service for the latest information regarding shipping locations and associated costs.

  2. International Shipping: At this time, we do not regularly offer international shipping. We may, at our discretion and under special circumstances, ship to international locations. If you require an order to be shipped internationally, please contact customer support for special terms and conditions and to discuss delivery options and costs. All duties, tariffs, and taxes related to international shipping are the sole responsibility of the purchaser.

Shipping Costs

  1. Calculation of Shipping Costs: Shipping costs are calculated based on several factors, including the weight, size, and dimensions of the items in your order, the chosen shipping method, and the destination. The specific shipping cost for your order will be displayed during the checkout process before you finalize your purchase.

  2. Free Shipping: From time to time, Sylvasonali may offer promotional free shipping for orders meeting certain criteria (e.g., a minimum purchase amount). Any such promotions will be clearly advertised on our website, and the terms and conditions of such promotions will be specified.

  3. Additional Charges: You may be subject to additional shipping charges if you request changes to your order after it has been shipped, such as rerouting or address corrections. You may also be charged additional fees if delivery attempts fail due to incorrect delivery information or failure to be available to receive your order.

Processing and Handling Time

  1. Order Processing: Orders are typically processed within 1-3 business days after payment has been confirmed. Processing time includes verification of payment, preparation of your order, and handover to the chosen shipping carrier.

  2. Custom Orders: Custom-made or made-to-order items may require longer processing times. The estimated processing time for such items will be communicated at the time of purchase.

  3. Peak Seasons: Processing and shipping times may be longer during peak seasons, holidays, or special promotions. We will make reasonable efforts to communicate any expected delays.

Estimated Delivery Times

  1. Estimated Delivery Windows: Estimated delivery times provided during checkout are estimates only and are not guaranteed. The actual delivery time may vary depending on factors beyond our control, such as weather conditions, carrier delays, or other unforeseen events.

  2. Transit Times: Transit times are calculated from the moment your order leaves our warehouse or store until it arrives at your delivery location, and do not include order processing time.

  3. Tracking: Once your order has been shipped, you will receive an email confirmation with a tracking number that you can use to monitor the status of your shipment on the carrier’s website.

Delivery Issues

  1. Damaged Goods: If your order arrives damaged, please contact Sylvasonali customer support immediately (within 48 hours of receipt) with photos of the damaged packaging and items. We will work with you to resolve the issue, which may include a refund, exchange, or repair.

  2. Lost Packages: If your package is lost in transit, please contact Sylvasonali customer support. We will investigate with the carrier and take appropriate steps, which may include reshipping your order or providing a refund, once the carrier confirms that it has been lost.

  3. Incorrect Delivery: If you receive an incorrect order or if your order is delivered to the wrong address, please contact Sylvasonali customer support immediately. We will make arrangements to correct the error at our expense.

  4. Failed Delivery Attempts: If delivery attempts fail due to incorrect address information or failure to be available to receive the delivery, you may be responsible for additional shipping fees or redelivery charges. It is your responsibility to provide accurate shipping information and to be available to accept delivery during the delivery window.

  5. Refusal of Delivery: If you refuse to accept a delivery for reasons other than damaged goods or an incorrect shipment, you may be responsible for all shipping costs as well as a potential restocking fee.

Customer Responsibility

  1. Accuracy of Shipping Information: It is your responsibility to provide accurate and complete shipping information, including your name, shipping address, phone number, and any other required information. We are not responsible for delays or misdeliveries caused by inaccurate or incomplete shipping information.

  2. Receiving Delivery: It is your responsibility to ensure that someone is available to receive and sign for your delivery, particularly for large or valuable items. You may be able to schedule delivery appointments with certain carriers, which we strongly encourage when available.

  3. Inspection: Upon delivery, it is your responsibility to inspect the contents of your shipment promptly and report any damages or issues within 48 hours of receipt.

Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Sylvasonali
4345 Tenmile Road, Hawk Point, Missouri, United States
Phone: 781-683-6440
Email: info@sylvasonali.com
Website: https://sylvasonali.com