REFUND AND RETURNS POLICY

Introduction

At Sylvasonali, we are committed to providing our customers with high-quality products and a satisfying shopping experience. This Refund and Returns Policy outlines the procedures and conditions for returning items purchased from our website, https://sylvasonali.com/, or through any other sales channel. We understand that there may be instances where you need to return or exchange a product, and we aim to make this process as smooth and fair as possible. Please read this policy carefully before making a purchase. By purchasing from Sylvasonali, you acknowledge and agree to the terms outlined in this policy. Sylvasonali reserves the right to modify this Refund and Returns Policy at any time without prior notice. The most current version of this policy will be available on our website.

General Return Guidelines

  1. Timeframe for Returns: You may return eligible items within 30 days of the original purchase date. To be eligible for a return, the item must be in its original, unused condition, with all original packaging, tags, and labels intact. Items returned after 30 days will not be accepted and will be returned to the sender at their expense.

  2. Eligibility for Returns: To be eligible for a return, items must:

    • Be in their original, unused condition, free from damage, wear, or alterations.

    • Be returned with all original packaging, tags, labels, and included accessories.

    • Be accompanied by the original proof of purchase (receipt or order confirmation).

    • Not be listed as a non-returnable item (see exclusions below).

  3. Non-Returnable Items: The following items are generally not eligible for returns or refunds, unless there is a manufacturing defect or if the item was damaged in transit:

    • Custom-made or made-to-order items.

    • Items marked as “Final Sale” or “Clearance”.

    • Used or damaged items not due to manufacturing defects or shipping damage.

    • Items without original packaging or missing components.

    • Items purchased from unauthorized resellers.

    • Items that have been assembled or installed.

  4. Return Authorization: Before returning any item, you must obtain a Return Authorization (RA) number from Sylvasonali customer support. Please contact us at 781-683-6440 or info@sylvasonali.com to request an RA number and to initiate the return process. Returns sent without an RA number will not be accepted and will be returned to the sender at their expense. We will provide you with detailed instructions on how to return your item once your return request has been approved.

Return Process

  1. Requesting a Return: To request a return, please contact Sylvasonali customer support via phone at 781-683-6440 or email at info@sylvasonali.com within the 30-day return window. Please provide your order number, a detailed description of the item you wish to return, and the reason for the return.

  2. Receiving a Return Authorization (RA) Number: Once your return request has been approved, we will provide you with an RA number and detailed return instructions. The RA number must be clearly marked on the outside of the return package.

  3. Packaging the Return: Ensure that the item is carefully packaged in its original packaging, including all original components and tags. We strongly recommend using the original shipping materials or equivalent packaging to protect the item during transit. You are responsible for ensuring that the item is returned to us in undamaged condition. Items not properly packaged may be subject to a restocking fee or may be returned to the sender at their expense.

  4. Shipping the Return: You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or shipping damage. We strongly advise that you use a traceable shipping method with delivery confirmation and insurance, as Sylvasonali is not responsible for items lost or damaged during return shipping. Please ship your return to the address provided in your RA instructions.

  5. Inspection of Returned Item: Upon receiving your return, Sylvasonali will inspect the item to verify that it meets the eligibility criteria for a return (as described above). If the item is in its original condition and all requirements have been met, we will process your refund or exchange according to your request. If the returned item does not meet our criteria, it may be returned to the sender at their expense or a restocking fee may be applied.

  6. Refund Processing: Once your return has been approved and the item has been inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and credit your account.

Refund and Exchange Options

  1. Full Refund: If your return meets all eligibility requirements, you may be entitled to a full refund of the original purchase price (excluding shipping fees).

  2. Exchange: If you prefer an exchange, we will gladly assist you in selecting a replacement item of equal or lesser value. If the replacement item is of higher value, you will be responsible for paying the difference in price. Exchanges are subject to availability.

  3. Store Credit: In certain circumstances, Sylvasonali may offer store credit instead of a refund. Store credit will be valid for future purchases from our website and will be subject to any expiration date or other conditions specified by Sylvasonali.

  4. Restocking Fee: In some cases, a restocking fee may apply, particularly if the returned item is not in its original condition, is missing packaging or accessories, or if the return is not a result of a manufacturing defect or shipping damage. The restocking fee will be determined on a case-by-case basis and will be deducted from your refund amount.

Damaged or Defective Items

  1. Reporting Damage or Defects: If you receive a damaged or defective item, please contact Sylvasonali customer support immediately (within 48 hours of receipt) with your order number and details about the damage or defect. We may ask you to provide photos or other documentation to support your claim.

  2. Resolution: If the item is confirmed to be damaged or defective, we will provide a full refund or exchange, including reimbursement for any return shipping costs. We may also offer to repair the item or provide a replacement part if feasible. We reserve the right to determine the appropriate resolution based on the specific circumstances.

Shipping Fees

  1. Non-Refundable Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to a manufacturing defect or shipping damage.

  2. Return Shipping Fees: You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or shipping damage. In such cases, we will provide you with a prepaid shipping label or reimburse you for the cost of return shipping.

  3. Exchange Shipping Fees: If you are exchanging an item, you may be responsible for the shipping costs associated with sending the new item to you.

Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Sylvasonali
4345 Tenmile Road
Hawk Point, Missouri, United States
Phone: 781-683-6440
Email: info@sylvasonali.com
Website: https://sylvasonali.com